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Direct Payments - Children's Social Care

Children and Young People Disability Service logo

Direct Payments for children and young people aged 0-18 and their families for social care services are managed through RBWM's Children and Young People Disability Service. 

Direct Payments are financial payments that give families choice and control over arranging the help and support to meet the assessed care needs of their child/young person.

This means that families can employ a Support Worker or Personal Assistant to support their child or young person's care needs for example to access short break activities of their own choice.  A Support Worker could be a relative, family friend or a school teaching assistant for example.  However this can not be someone who is living as the same household as the family.

Receiving a Direct Payment means that parents/carers become the employer for their  chosen Support Worker.  This means that they will be responsible for DBS checks, Employers Liability Insurance, Payroll, managing a Direct Payment bank account and sending monthly financial returns.

Direct Payments are one way that families can choose to receive a Personal Budget for social care provision detailed in the child or young person's Education, Health and Care Plan.

Who to contact

Contact Name
Children and Young People Disability Service
01628 685878

Where to go

The Children and Young People Disability Service is based in the Town Hall
St Ives Road

When is it on?

Session Information
Families determine the day and time of Direct Payment support following an assessment of need completed by the Children and Young People Disability Service

Other details

Cost description
Families pay for any activity costs
Referral required?
Age Range

Local Offer

What are the eligibility criteria for your service?
Access to Direct Payments is dependent on an assessment of needs completed by the Children and Young People Disability Service

Please see the eligibility criteria for the Children and Young People Disability Service under useful documents to the right of this page.
How are referrals/applications made to your service?
If you would like to make a new referral for short break services, please contact the Multi-Agency Safeguarding Hub (MASH) and Early Help Hub on 01628 683150 or email Further information and request forms for the MASH are available on the Local Safeguarding Children Board (LSCB) and Royal Borough website.
Click here
Families who are receiving ongoing services from the Children and Young People Disability Service can contact the service directly on 01628 685878 or email
Who provides / funds your service?
Local Authority
Feedback and complaints procedure
Any feedback or complaints are managed under RBWM's Complaint policy for Children’s Social Care. This is available at the following on the Council website.
Click here
You can also call on 01628 685878 or email for details of the complaints process.
How will I know my child/ young person will be safe using this service?
All support workers who are employed throught the Direct Payments scheme are required to have a DBS (previously known as CRB) check.
Local Offer Age Bands
0-5, 5-11, 11-16, Preparing for Adulthood
Supporting people with
  • Autism
  • Behavioural, emotional, social difficulties
  • Hearing impairment
  • Medical needs
  • Moderate learning difficulties
  • Physical disabilities
  • Profound and multiple learning difficulties
  • Severe learning difficulties
  • Specific learning difficulties
  • Speech, language communication needs
  • Visual Impairment
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