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Star Hotshots Holiday Activities

Star Hotshots holiday activities include: 

  • Sports activities including swimming
  • Kayaking off-site for 11+ year olds
  • We sometimes hire external instructors in street dance, martial arts, etc

Sessions run Mon – Fri 8am – 6pm

Meals or snacks not provided

Age range of children and young people who can attend: 5 – 14 years old

Costs per session and any reductions/support with costs:

  • £28 early bird booking rate (before 1st July for the summer camp)
  • £32 if booked 7 days before attending camp
  • £35 if booked within 7 days of attending camp

Parents can book a place for their child via an online booking form on the website. 

Who to contact

Contact Name
Vicky Henderson/Jo Brunt
Contact Position
Office Administrator
Telephone
0845 301 0450
E-mail
vicky@star-hotshots.co.uk
Website
Star Hotshots website
Facebook
Click here to access our Facebook page
Twitter
Click here to access our Twitter page

Where to go

Address
St. Pirans School
Gringer Hill
Maidenhead
Berkshire
Postcode
SL6 7LZ

When is it on?

Session Information
Mon – Fri 8am – 6pm

Other details

Age Range
5-14 years

Local Offer

Is your service accessible?
The premises are accessible for wheelchair users or those with mobility difficulties.
It has a lift and a disabled toilet/changing facilities.

The venue has 2 disabled parking spaces.

We have some experience of supporting children and young people with the following needs:
Autism Spectrum Disorder
Behavioural, Emotional, Social Difficulties
Hearing Impairment
Moderate Learning Difficulties
Medical needs
Profound and Multiple Learning Difficulties
Severe Learning Difficulties
Specific Learning Difficulties
Speech, Language, Communication Needs
Visual Impairment
Feedback and complaints procedure
Feedback can be provided directly to the Manager of the camp or to the central Star Hotshots Office on 0845 301 0450.
Complaints procedure as follows:
Hotshots is committed to providing a safe, stimulating, consistent and accessible service to children and their parents/carers. We always aim to provide high quality services for everyone, but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can put them right and learn from our mistakes.

Under normal circumstances, the Manager will be responsible for managing complaints. If a complaint is made against the manager, the registered person will conduct the investigation. All complaints made to staff will be recorded in detail in the incident record book.

Stage One
If a parent/carer has a complaint about some aspect of Hotshots activity, or about the conduct of an individual member of staff, it will often be possible to resolve the problem by simply speaking to the individual concerned and/or the manager. Hotshots is committed to open and regular dialogue with parents/carers and Hotshots welcomes all comments on its services, regardless of whether they are positive or negative.

In the first instance, parents/carers are encouraged to speak directly to the relevant member of staff, if deemed appropriate, if not, the manager should be approached and they will try to resolve the problem. If a satisfactory resolution cannot be found, the Stage 2 of the procedure will formally come into operation.

Stage Two
If informal discussions of a complaint or problem have not produced a satisfactory resolution to the situation, parents/carers should put their complaints in detail and in writing to the manager. Relevant names, dates, evidence and any other important information on the nature of the complaint should be included.

Hotshots will acknowledge receipt of the complaint as soon as possible – within three working days at least – and fully investigate the matter within 15 working days. If there is any delay, Hotshots will advise the parent/carer of this and offer an explanation. The manager will be responsible for sending them a full and formal response to the complaint.

If the manager has good reason to believe that the situation has child protection implications, they should inform the designated Child Protection Officer and ensure that the local social services department is contacted, according to the procedure set out in the Child Protection policy. If any party involved in the complaint has good reason to believe that a criminal offence has been committed, then they will contact the police.

The formal response to the complaint from Hotshots will be sent to the parent/carer concerned and copied to all relevant members of staff if appropriate. The response will include recommendations for dealing with the complaint and for any amendments to Hotshots policies or procedures emerging from the investigation.

The manager will arrange a time to meet the parent/carer concerned and any other relevant individuals, such as members of staff, to discuss the complaint and Hotshots response to it. The manager will judge if it is best for all parties to meet together or if individual meetings are more appropriate.

If at the conclusion of this process parents/carers remain dissatisfied with the response they have received, the original complaint along with Hotshots response will be passed to the registered person who will adjudicate the case.

The registered person will communicate a detailed response, including any actions to be taken, to both the manager and the parents/carer concerned within 15 working days.

Making a complaint to OFSTED
Any parent/carer can, at any time, submit a complaint to OFSTED about any aspect of registered childcare provision. OFSTED will consider and investigate all complaints received.
How will I know my child/ young person will be safe using this service?
On our staff portal we have a detailed staff handbook detailing all procedures and policies. We also have a Child Protection Policy displayed and a copy of Keeping Children Safe in Education May 2016. Staff must indicate that they have read and understood these documents. Our safeguarding procedure is displayed on the noticeboard at camp.

We are Ofsted registered and our certificate is displayed on the noticeboard.

All staff must have a DBS certificate. Any external instructors who visit camp also must show evidence of a DBS check. We have copies of risk assessments and HR/recruitment policies from Dinton Pastures where the children are taken kayaking.

Daily risk assessments are carried out at the camp by the Manager and these are recorded.
Local Offer Age Bands
0-5, 5-11, 11-16
Last Updated
29/08/2016

Journey Planner

Address: St. Pirans School  Gringer Hill  Maidenhead  Berkshire

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