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RBWM School Support Service

Supporting Schools - Supporting Learners

The Royal Borough of Windsor and Maidenhead (RBWM)'s School Support Service, formerly the Teaching, Advisory and Support Service, is part of the Psychology, Wellbeing & School Support Service.

The central purpose of School Support is to work in partnership with schools and families to promote the inclusion, attainment and well-being of identified pupils across RBWM.

The aim is to improve the educational outcomes for all vulnerable pupils. We have advisory teaching staff with expertise in Special Educational Needs and Disabilities (SEND) as well as English as an Additional Language (EAL).

Various teaching approaches support staff and aim to improve the educational outcomes for pupils who have general and specific learning difficulties such as Dyslexia, as well as minority ethnic pupils, including new arrivals and children from Gypsy, Roma and Traveller backgrounds.

School Support for pupils with SEND is a core service that promotes the entitlement of all children to a broad, balanced and coherent curriculum. Our specialist advisory teachers work in partnership with primary and secondary schools to meet the needs of individual pupils and support mainstream provision for special educational needs in meeting statutory obligations.

School Support for pupils with EAL is a buy-back service for schools with the same aims of promoting entitlement of all children to a broad, balanced and coherent curriculum.

Who to contact

Contact Name
Helen Lovell
Contact Position
School Support Manager
07825 145018
01628 683220 (Admin support)
Notes (Admin Support)

Where to go

Children's Services
Zone E
Town Hall, St Ives Road

The Service is based in the Town Hall but is the core service is delivered within the school setting.


Other details

Referral required?
Referral and availability notes

Through Schools

Age Range
Statutory school age

Local Offer

Is your service accessible?
We offer a range of INSET training courses to school staff in supporting pupils with EAL and SEND i.e. Dyslexia, Differentiation, Precision Teaching, etc and are happy to work with schools to develop and deliver training tailored to their needs.
What are the eligibility criteria for your service?
We provide a service to primary and secondary schools in the Royal Borough of Windsor and Maidenhead.
How are referrals/applications made to your service?
We are happy for parents /carers to contact us. However, all referrals are made through schools for support and Diagnostic Assessment, i.e. Dyslexia, Learning Difficulties – English & Maths, Developmental Co-ordination Difficulties (Motor) and ICT.
What is your service standard for responding to referrals/accessing services?
Once a referral from a school has been received, we will acknowledge receipt within 4 working days. Referrals are placed on a waiting list and we will endeavour to arrange a mutually convenient time and date to undertake the assessment within 3 weeks of acknowledgement.
Who provides / funds your service?
Local Authority, Central Government
Are children, young people, parents / carers charged for your service?
Details of charges, whether any help is available with costs
A core service is provided to all schools. However, there is an additional charge for a Dyslexia Assessment of £400.
Inspection outcomes/quality awards
All work is quality assured via our performance management structure and all staff have ongoing professional development.
Feedback and complaints procedure
Evaluation Forms are issued to schools annually and provide information on performance and the impact of support provided. School feedback is used to improve and develop this service, in line with the Quality Assurance Framework for Services for Schools.

Please follow the RBWM Local Authority procedure for complaints. This can be accessed from the RBWM website.
How will I know my child/ young person will be safe using this service?
All staff are DBS (Disclosure & Barring Service) checked, which is renewed in agreement with national guidelines.
In addition, all staff regularly attend RBWM safeguarding training regulated by the LSCB (Local Safeguarding & Children Board) which is refreshed every 2-3 years.
Local Offer Age Bands
0-5, 5-11, 11-16
Supporting people with
  • Behavioural, emotional, social difficulties
  • Moderate learning difficulties
  • Profound and multiple learning difficulties
  • Specific learning difficulties
Last Updated

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Address: Zone E  Town Hall, St Ives Road  Maidenhead  Berkshire

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