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RBWM Intensive Family Support Project

The Royal Borough of Windsor and Maidenhead's Intensive Family Support Project (IFSP) delivers high quality intensive interventions for families with entrenched, complex needs.

By working with the whole family over an extended period of time, the project aims to prevent family breakdown, improve outcomes for children, and enable all family members to realise their potential.

The Project supports families with children under the age of 18 (up to the age of 25 if they have a Special Educational Need or Disability), aiming to:

  • Reduce crime and anti-social behaviour
  • Increase school attendance
  • Support families that need help with day to day routines
  • Get adults back into work
  • Protect families from Domestic Abuse
  • Improve mental and physical health

Support for children and young people with Special Educational Needs and Disabilities includes:

  • 1-1 support to increase self-esteem and confidence
  • Advocacy and guidance around education, training and employment
  • Support to access positive activities and build new friendship groups

If your family agrees to receive support from IFSP we will share your personal information (including your name and date of birth) with the Department for Communities and Local Government for research purposes.

It will not affect your benefits, services or treatments that you get. Your information will be handled with care in accordance with the law.  We are sharing your information to help improve the services your family and other families receive in the future.  For more information please contact the IFSP Manager on 01628 683692.


Who to contact

Contact Name
Team Manager
Contact Position
Intensive Family Support Service
01628 683692

Where to go

Intensive Family Support Project
Maidenhead Project Centre
Reform Road

Other details

Referral required?
Referral and availability notes

Any statutory or voluntary agency can contact directly to obtain referral information

Who can refer
Via GP or other health professional
Via Youth Offending Team
Via Social Services
Via Voluntary agencies
Age Range
Families with children under the age of 18 or 25 of they have a Special Educational Need or Disability

Local Offer

Is your service accessible?
Ramp access to building.
Disabled toilet.
Free parking on site.
Ground level building.
What are the eligibility criteria for your service?
To be eligible for support a family must have had at least two of the following six headline problems occur during the previous 12 months before the date of referral. Underneath each headline are suggested indicators for each problem

1.Parents and children involved in crime or Anti Social Behaviour (ASB)
-Proven criminal offences or ASB
-Adult on probation/licence
-Potential criminality (as assessed by Professionals)

2.Children who have not been attending school regularly
-Attendance below 90% over last 3 school terms
-3 Fixed term and/or 1 Permanent exclusion over last 3 school terms
-A child placed in alternative provision for behaviour issues

3.Children who need help
-A child stepping down from Safeguarding Services but needing continued support
-A child open to an Early Help Assessment and on the threshold of Safeguarding Services
-Children identified as having social, emotional and behavioural issues impacting on their ability to achieve their potential (as assessed by Professionals)

4.Adults out of work or at risk of financial exclusion or young people at risk of worklessness
-Adults on ‘Out of Work’ benefits
-Young person leaving school with poor grades or young person who is Not in Education, Employment or Training (NEET)
Families with high levels of rent arrears and/or debt

5.Families affected by domestic abuse
-Domestic Abuse reported within the last 12 months

6.Parents and children with a range of health problems
-Adult or child with Mental Health issues
-Adult or young person with substance misuse issues
-Adult or child with physical concerns as identified by qualified health professional
How are referrals/applications made to your service?
Referrals to the service need to be made via the Multi-agency Safeguarding and Early Help Hub using a ‘Request for Service’ form that can be found on the RBWM website in the MASH/Early Help area.
What is your service standard for responding to referrals/accessing services?
Unfortunately (as at March 2016) we do have a waiting list and average time is around 6 weeks.
Who provides / funds your service?
Central Government, Local Authority
Inspection outcomes/quality awards
We are inspected under the wider Children’s Service Ofsted inspection. In the last Ofsted report we received positive feedback.
Feedback and complaints procedure
In the first instance, the Team Manager would be contacted to discuss feedback or complaints.
How will I know my child/ young person will be safe using this service?
IFSP follows safer recruitment process in that all staff are required to have an enhanced DBS and carry out Targeted Safeguarding every two years.
Local Offer Age Bands
0-5, 5-11, 11-16, Preparing for Adulthood, Parents and Carers
Supporting people with
  • Autism
  • Behavioural, emotional, social difficulties
  • Hearing impairment
  • Medical needs
  • Moderate learning difficulties
  • Physical disabilities
  • Profound and multiple learning difficulties
  • Severe learning difficulties
  • Specific learning difficulties
  • Speech, language communication needs
  • Visual Impairment
Last Updated

Journey Planner

Address: Maidenhead Project Centre  Reform Road  Maidenhead  Berkshire

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