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Information, Advice and Support (IAS) Service

Open Monday to Friday 9am until 5pm (Term Time Only)

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The Information, Advice and Support (IAS) Service for Windsor and Maidenhead is a statutory service.

This service was formerly known as the Parent Partnership Service.

The IAS Service provides impartial and confidential Information, Advice and Support to children and young people with Special Educational Needs and Disabilities (SEND) and their parents.  The service covers all aspects of Education, Social Care and Health related to SEND.

A child/young person does not need a formal diagnosis, we can help if you feel there is a Special Educational Need.

The service offers information, advice and support both before and after a child or young person has begun the process for an Education, Health and Care (EHC) Plan and to people that receive support without a Statement or EHC Plan.

Education, Health and Care (EHC) Plans – specific support

The service can talk you through the steps of the EHC Needs Assessment process and answer any questions you may have.  It can also support you though the process by offering appointments to review your contributions to the EHC Needs Assessment or creating a child/young person’s profile.

We can also offer IAS around what to do if you are not satisfied with a decision made about whether to carry our an EHC Needs Assessment or decisions made during/after the assessment process. This could include supporting you in discussions with the Local Authority or taking your case to the SEND Tribunal.

Additionally we are supporting a two year programme of Independent Support, together with our delivery partner Adviza.

This is a programme that can offer information and support to parents and young people going through the Education, Health and Care Needs Assessment process.

You can find out more about the Independent Support programme by clicking here.

Who to contact

Contact Name
Jean Hobson / Emma Cobbold
Contact Position
IAS Service Manager / IAS Officer
01628 683182
IAS Service Website
Office is open Monday - Friday 09:30 - 16:30 (Term Time Only)

Where to go

Riverside Children's Centre
Riverside Children's Centre
West Dean

When is it on?

Date & Time Information
Open Monday to Friday 9am until 5pm (Term Time Only)
Time of day

Other details

Cost description
No Costs
Referral required?
Referral and availability notes

Due to the arm's length nature of our service, we ideally prefer self referrals from parents. However we do accept referrals from other professionals provided they have informed the family and had their agreement to pass on their details to us.

Who can refer
By Parents or Family
Self Referral
Age Range
Children and Young People 0-25 years and their parents

Local Offer

Is your service accessible?
Our Service is based within Riverside Children's Centre which is fully accessible and has an accessible toilet.
We can also arrange to meet clients in their home or other suitable venue if it is more convenient for a client.
What are the eligibility criteria for your service?
Our Service is for any child or young person, and their parent/carer that lives within the RBWM Local Authority. If you or your child/young person attends a school within RBWM but you live elsewhere, you must contact that IAS Service for advice and support.
How are referrals/applications made to your service?
Ideally, due to our impartiality and confidentiality, we prefer to recieve self referrals directly from parents.
However we accept that there are situations where it may be more convenient/appropriate for a professional to refer someone to our service.
In this instance, we will only accept contact details from a professional once it is confirmed that they have spoken to the client and gained permission to do so.
What is your service standard for responding to referrals/accessing services?
We aim to respond to any contacts within 48 hours. Where this isn't possible we will usually contact you to explain the delay and inform you when we'll be able to answer your contact.
Who provides / funds your service?
Local Authority
Are children, young people, parents / carers charged for your service?
Feedback and complaints procedure
Complaints should be passed forward to the team manager (Jean Hobson) in the first instance. If this isn't possible, it should be submitted via the customer contact centre.
Local Offer Age Bands
0-5, 5-11, 11-16, Preparing for Adulthood, Parents and Carers
Supporting people with
  • Autism
  • Behavioural, emotional, social difficulties
  • Hearing impairment
  • Medical needs
  • Moderate learning difficulties
  • Physical disabilities
  • Profound and multiple learning difficulties
  • Severe learning difficulties
  • Specific learning difficulties
  • Speech, language communication needs
  • Visual Impairment
Last Updated

Journey Planner

Address: Riverside Children's Centre  West Dean  Maidenhead  Berkshire

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