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Academy 21 - alternative education provision

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Academy21, part of the Wey Education group of companies, is an online school offering high quality, cost-effective education for Key Stage 3 and Key Stage 4 pupils who are unable to attend mainstream school due to illness, anxiety, autism, school refusal or exclusion. Key Stage 2 courses can be delivered through our sister school, InterHigh Juniors and Key Stage 5 courses can be delivered through InterHigh sixth form.

We provide a unique opportunity for vulnerable pupils to receive the support of ‘live’ teaching by subject specialist teachers within an online classroom and we can offer an extensive range of courses, GCSEs, iGCSEs and A Levels. We work in close partnership with local authorities and schools to ensure the very best alternative provision is available for pupils. Referrals are normally made through the local school with final exams taken in the local school or local centre.

Schools are able to access real-time online data to check on attendance in lessons. Detailed information is available on individual pupil attainment ensuring our clients are kept fully informed of student progress.

We also provide pupils with additional resources and activities to consolidate their learning including a lesson library which pupils can access 24/7. All homework assignments are marked by our teachers with feedback provided.

This is  one of the providers who are part of the RISE alternative provision in the Royal Borough of Windsor and Maidenhead.  Please see the information on RISE for further details about how alternative provision can be accessed.


Who to contact

Contact Name
Paula Reynolds
Contact Position
Business Development Manager
07912 420785
07877 473 868
Academy 21 website

Where to go

Academy 21
W E Y Education Ltd, 43-44
New Bond Street

Academy21 is an online school so can be accessed from any location where there is an internet connection.

Postal address for Academy 21 is detailed above.

Other details

Age Range
11-16 years

Local Offer

Is your service accessible?
Academy21 is an online school so can be accessed from any location where there is an internet connection. 80% of students would access from home with 20% from a local school or centre.
What are the eligibility criteria for your service?
Age restriction currently 11-16 although we are able to provide services outside of this by negotiation.

Most young people are referred because they are unable to access mainstream education for particular reasons. With KS2 and KS5 courses available through our sister schools InterHigh
Juniors and InterHigh sixth form.

There are no specific assessments carried out to determine eligibility although students who have severe learning difficulties would find it hard to access the curriculum.
How are referrals/applications made to your service?
A referral is required using an Enrolment Form supplied by Academy21.

Referrals are normally made by a professional supporting the pupil e.g. local authority key worker or teacher/Headteacher or SENCO.

This is one of the providers who are part of the RISE alternative provision in the Royal Borough of Windsor and Maidenhead. Please see the information on RISE for further details about how alternative provision can be accessed.
Click here
What is your service standard for responding to referrals/accessing services?
Timeframe for response: 24 hours
Waiting time to receive service: 2 working days once enrolment received
Currently no waiting list (Sep 2018)
Who provides / funds your service?
Local Authority
Are children, young people, parents / carers charged for your service?
Inspection outcomes/quality awards
Virtual schools are not subject to Ofsted because they do not have physical premises. Virtual schools are subject to inspection as part of Ofsted arrangements for inspecting schools and local authorities.
Academy21 are on numerous local authority Quality Assured Alternative Provision Frameworks including RBWM.
Feedback and complaints procedure
Academy21 have a clear procedure for registering concerns or complaints which is available through the personalised Student Dashboard when pupils enrol with our school.

A document entitled Concerns and Complaints Guidance for Pupils explains the detail of making a complaint which is summarised below:

If you feel that you have not been able to sort out a concern or complaint on an informal basis with a member of staff you have the right to make a formal complaint.

You may wish to involve your parents at this stage if you have not already done so. You or your parents should write to the Customer Service Manager setting out the complaint and what you want to be done about it.

The Customer Service Manager
Academy21, Business Technology Centre, Bessemer Drive, Stevenage SG1 2DX

Contact Number: 01438 535001

The Customer Service Manager may suggest a meeting to discuss the complaint but will provide a written answer explaining what s/he has decided to do about the complaint.

You will not get into trouble for making a complaint if you believe that you have a good reason for doing so.

Academy21 will keep a record of serious complaints from pupils and what happened to those complaints and will review them from time to time.

Your parents can also use the Academy21’s formal complaints procedure which is available and can ask for a copy of the procedure and a Complaints Form to be given to them.
How will I know my child/ young person will be safe using this service?
Academy21 is an online provision where all referrals are made through the local authority or parent school. The company work closely with key personnel from the local authority or school to ensure that the home environment is suitable for study.

Academy21 can complete a home-office/study risk assessment, although we normally support the nominated Lead Mentor to undertake this.

Academy21 have implemented rigorous recruitment selection procedures ensuring that all staff have specific qualifications, experience and enhanced DBS checks according to their roles. A single central register of all staff is kept and updated on a regular basis. Full details of the DBS certificates, staff qualifications and experience are available for scrutiny upon request.
The company have clear policies to ensure the safeguarding of young people within our care, which include:
- Children’s Safeguarding and Child Protection (CSCP Policy);
- Allegations of Abuse against Staff;
- Whistleblowing;
- Disciplinary;
- Safer Recruitment;
- Complaints;
- Data Protection;
- Code of Conduct.

Academy21 have a Designated Safeguarding Lead (DSL) who takes day-to-day responsibility for all safeguarding matters by the applying the following principles which underpin our approach:
1) safe recruitment
2) effective training and education for staff/pupils
3) implementing effective policies
4) ensuring support for students who disclose or are at risk
5) establishing a safe environment where pupils can learn and develop
6) ensuring the safe use of the internet
7) protecting personal information

In support of these principles Academy21 carefully select, screen, train and supervise our staff. Job descriptions set out expectations for staff to act proactively regarding child welfare.
Academy21 also operate a highly-managed approach to ensure personal and e-safety. This is communicated clearly to students. A Code of Conduct operates in the classroom which includes ‘no sharing of personal information’ unless clear procedures are followed. We put strong emphasis on ensuring learners understand and practice responsible use of the internet and technology.
Local Offer Age Bands
11-16, Preparing for Adulthood
SEN Provision Type
Supporting people with
  • Autism
  • Behavioural, emotional, social difficulties
  • Hearing impairment
  • Medical needs
  • Moderate learning difficulties
  • Physical disabilities
  • Speech, language communication needs
  • Visual Impairment
Last Updated

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Address: W E Y Education Ltd, 43-44  New Bond Street  London 

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