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Counselling Service for young people - Number 22 (including advocacy)

Windsor & Maidenhead Youth and Community Counselling Service is a voluntary organisation and a registered charity with two agencies, Number 22 in Maidenhead and Youth Talk in Windsor, working with people from within the borough as well as the towns and villages beyond.   

We offer free and confidential counselling primarily to young people aged 12-25 and those who care for them through an appointment-based service for as long as they need it. We also provide counselling to others within the community who are in need of support as well as running outreach programmes in local schools, colleges and youth clubs.

Our primary aim is to preserve and protect both physical and mental health and to relieve distress of young people and others in need within our community.

Counsellors at Number 22 and Youth Talk focus on the person and how they feel about their lives; the counselling process is client led. Counselling enables people to make sense of their thoughts and feelings in the hope that they can make decisions about what they want to do to bring about change in their lives. Counselling also provides a means of support and a space where clients can feel valued and heard.

All kinds of issues can be discussed from anxiety, depression, sexuality, sex and relationships, couples and family conflict, self esteem, self harm,bullying and leaving home.

The service also offers advocacy for young people who are involved with Social Care. Advocates meet with young people prior to meetings that will be taking place where their future is being discussed and decisions about their life are being made, they then attend the meeting either with the young person or represent the young person. The purpose of the advocate is to give young people a voice and help them to feel they are part of the decision making about their life. They are independent of Social Care, being there to express the views of the child.

Please see the website for more information.

Who to contact

Contact Name
Shula Tajima
Contact Position
Co-ordinator
Telephone
01628 636661
E-mail
shula.tajima@rbwm.gov.uk
Website
Windsor and Maidenhead Youth and Community Counselling Service
Notes
Opening hours Monday - 10.00am - 8.30pm Tuesday - 2.00pm - 9.30pm Wednesday - 9.30am - 9.00pm Thursday - 3.00pm - 9.30pm Friday - 2.00pm - 8.00pm Saturday - 10.00am - 1.00pm

Where to go

Address
4
Marlow Rd
Maidenhead
Berkshire
Postcode
SL6 7YR

Other details

Cost description
Free
Referral and availability notes

Clients can call 01628 636661 and make an appointment for themselves, or, if they wish an appropriate person can call on their behalf.

Age Range
12-25

Local Offer

Is your service accessible?
Windsor Youth Centre has disabled access, a lift and disabled toilet.
The counselling service aims to be as accessible as possible. Please contact the service to discuss how your particular needs can be met.
What are the eligibility criteria for your service?
The service is open to anyone from age 12-25.
How are referrals/applications made to your service?
Anyone can refer themselves or ask someone else to call for them, it is a simple call and we take some very basic information from them.
What is your service standard for responding to referrals/accessing services?
We aim to respond to calls within 48 hours, however due to limited resources occasionally this may be longer.
We do have a waiting list and the wait is dependant on how flexible clients are on when they can make an appointment.
Who provides / funds your service?
Voluntary/Charitable, Local Authority, Other (specify)
Are children, young people, parents / carers charged for your service?
No
Inspection outcomes/quality awards
We have a Gold Award from Simple Quality Protects. We are have a BACP Accreditation.
Feedback and complaints procedure
We request feedback from all our clients and also have an easily accessible complaints procedure.
How will I know my child/ young person will be safe using this service?
All staff have an enhanced DBS check and and attend safeguarding training.
Local Offer Age Bands
11-16, Preparing for Adulthood
Supporting people with
  • Autism
  • Behavioural, emotional, social difficulties
  • Moderate learning difficulties
  • Physical disabilities
  • Visual Impairment
Last Updated
04/05/2016

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Address: 4  Marlow Rd  Maidenhead  Berkshire

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