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Family Action RBWM Young Carers Service

Family Action provide the Young Carers Service on behalf of the Royal Borough of Windsor and Maidenhead (RBWM) to reduce the burden of care on children and young people aged 5-17.

A young carer is someone who:

  • Provides care, assistance or physical/emotional support to another family member - usually a parent but sometimes a grandparent, sibling or other relative and
  • Carries out significant or substantial caring tasks and assumes a level of responsibility which would usually be associated with an adult.

The service offers young carers the opportunity to:

  • have respite from their caring role by attending regular fun activities
  • meet other young people who know what is is like to be a young carer
  • take part in small group work on specific common issues that young carers face
  • have one to one support
  • find help and advice on how to cope
  • get more help for their family

The groups and one to one support are tailored to meet the needs of the young people and are held times and days to suit them.


Family Action is a national charity committed to building stronger families by delivering innovative and effective services and support that reaches out to many of the UK’s most vulnerable people.

We seek to empower people and communities to address their issues and challenges through practical, financial and emotional help.

Our work is wide-ranging and includes help for parents-to-be, the provision of many Children’s Centres in local communities, intensive family support, Young Carers services, emotional health and wellbeing services, counselling, mediation and therapies, support in schools and financial grants programmes.

Who to contact

Contact Name
Sally Grant
Contact Position
Project Manager, Family Action - Young carers
01628 626991
Family Action website

Where to go

Family Action - RBWM Young Carers Service
Project Centre
Reform Road

Other details

Age Range

Local Offer

Local Offer Description

We would not exclude any young carer who might have SEN or a disability.  It should be noted though that our service is primarily for the young carers of people (parent or sibling) with long term disabilities/illnesses.

Is your service accessible?
Our service activities operate from Marlow Road Youth Centre where there is disabled access.
What are the eligibility criteria for your service?
The eligibility to access the service is that the young person must be between the age of 5 years old to 17 years old and they must be carrying out a caring role for a parent, grandparent or sibling who is suffering from a long term illness or disability, including substance misuse and mental health issues. The caring role might be a very practical one or more of an emotional one. We will undertake a carers assessment with each young carer who is referred to the service and from this will decide with the family the level of support that is appropriate for the young carer.
How are referrals/applications made to your service?
We take referrals from any agency - typically this is from Social Care, Schools, Health Visitors, School Nurses or through self referrals.

You can make a referral by calling the service on 01628 626991 or emailing
What is your service standard for responding to referrals/accessing services?
We try to arrange a home visit within a week of receiving a referral this is only possible if the family are available.
Who provides / funds your service?
Local Authority
Are children, young people, parents / carers charged for your service?
Details of charges, whether any help is available with costs
There are no charges for using our services. We help with transport if families have not got the ability to transport their young people to activities.
Feedback and complaints procedure
We do have a feedback and complaints procedure if one is needed.
How will I know my child/ young person will be safe using this service?
All staff are DBS checked and all activities are risk assessed. Behaviour of children in the group is monitored very carefully to ensure that children are safe.
Local Offer Age Bands
5-11, 11-16, Preparing for Adulthood, Parents and Carers
Supporting people with
  • Autism
  • Hearing impairment
  • Medical needs
  • Moderate learning difficulties
  • Physical disabilities
  • Speech, language communication needs
  • Visual Impairment
Last Updated

Journey Planner

Address: Project Centre  Reform Road  Maidenhead  Berkshire

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